Professor Jennifer Romig (of Emory University School of Law and the blog Listen Like a Lawyer), Jaymi Rodgers (of Brotherhood Mutual Insurance), and I presented a panel discussion at CLM Southeast in Atlanta on the importance of listening, communication, and collaboration in managing claims. Here is the blurb about our presentation:
Jennifer Romig (Emory University Law School) will present information on the HURIER listening framework and moderate a discussion among the other panelists about how listening and collaboration affect the attorney-client relationship, case/claim management, and achieving each party’s goals and objectives for both specific cases and overall claims handling. There will also be discussion of different types of listening and how parties can demonstrate to one another they are actively listening and incorporating the other’s ideas into their work. Finally, the panel will discuss the tension and problems that can arise between insurance professionals and outside counsel when there is a failure to listen to and collaborate with one another.