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I should have known better than to make an unannounced visit to his home. Truthfully though, I did know better, which is why I’d carried a gun. But I left the gun in the car. We had lost contact with our truck driver over the last few months. He wasn’t responding to phone calls or […]

Every industry needs feedback from its end-users. The legal industry is no different. You need to know whether your clients are satisfied with your services. The only way to obtain that information is by asking, whether by a survey or some other form of case evaluation feedback. At the conclusion of a case, I like […]

Insurance companies and risk management services are becoming increasingly more savvy about performance metrics than are the attorneys and firms who are being measured against them. Many attorneys are unaware of the categories and parameters they are being evaluated against. And unless a lawyer has a particularly candid with his insurance client, he is likely in […]