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Jeremy W. RichterJeremy W. Richter
Jeremy W. RichterJeremy W. Richter
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Managing Clients and Evaluating Cases: A Personal Injury Lawyer’s Perspective

Managing Clients and Evaluating Cases: A Personal Injury Lawyer’s Perspective

May 1, 2017

Over the last two years, David Graves has been one of the most prolific trial lawyers in Alabama. I’ve been involved in two or three trials with David and observed him employ his natural charisma and down-home affect to relate and connect with a jury. I’ve seen him have to wrangle clients and combat difficult situations. So I thought this interview with David about managing clients, evaluating cases, and deciding which matters to take to trial, would be a natural follow-up to last week’s voir dire series. JWR: What do you consider when determining the value of a case? DG: I determine...

An Unannounced Visit to a Client’s (Trailer) Home Is a Bad Idea

An Unannounced Visit to a Client’s (Trailer) Home Is a Bad Idea

Apr 6, 2017

I should have known better than to make an unannounced visit to his home. Truthfully though, I did know better, which is why I’d carried a gun. But I left the gun in the car. We had lost contact with our truck driver over the last few months. He wasn’t responding to phone calls or letters. He wasn’t working anywhere that I knew of. He certainly wasn’t driving trucks anywhere any more, not after failing another drug test. This one a post-accident drug test. The wreck happened on a Wednesday, but my truck driver had done enough crystal meth over...

How to Obtain Client Case Evaluation Feedback

How to Obtain Client Case Evaluation Feedback

Feb 20, 2017

Every industry needs feedback from its end-users. The legal industry is no different. You need to know whether your clients are satisfied with your services. The only way to obtain that information is by asking, whether by a survey or some other form of case evaluation feedback. At the conclusion of a case, I like to communicate with the insurance adjuster I’ve been working with to make sure I’ve met her needs and expectations. More than that, I want to have exceeded her needs and expectations. But that sort of case evaluation feedback doesn’t usually come about passively. I have...

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