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Jeremy W. RichterJeremy W. Richter
Jeremy W. RichterJeremy W. Richter
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feedback

How to Obtain Client Case Evaluation Feedback

How to Obtain Client Case Evaluation Feedback

Feb 20, 2017

Every industry needs feedback from its end-users. The legal industry is no different. You need to know whether your clients are satisfied with your services. The only way to obtain that information is by asking, whether by a survey or some other form of case evaluation feedback. At the conclusion of a case, I like to communicate with the insurance adjuster I’ve been working with to make sure I’ve met her needs and expectations. More than that, I want to have exceeded her needs and expectations. But that sort of case evaluation feedback doesn’t usually come about passively. I have...

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