What Metrics Are Insurance Clients Using to Measure Your Performance?
Insurance companies and risk management services are becoming increasingly more savvy about performance metrics than are the attorneys and firms who are being measured against them. Many attorneys are unaware of the categories and parameters they are being evaluated against. And unless a lawyer has a particularly candid with his insurance client, he is likely in the dark as to how he compares to other panel counsel. Below are some common performance metrics categories being used to analyze attorney efficiency and effectiveness: How long are your files open? The cycle time can be an indicator of how efficiently attorneys are managing...
